FAQs

Our Cases

▼ What type of phone cases does MemoryLab offer?

Our snap cases are durable and lightweight with a slim fit to ensure minimal impact on overall device size.

The high gloss finish makes the colors pop and serves to protect against fading.

All our cases are designed so that they don’t need to be removed when plugging in chargers or headphones.

▼ What printing method is used to personalize our cases?

We use sublimation printing for our cases. Sublimation printing occurs when ink is transferred by heat and pressure to a specially treated surface.

This printing method ensures vibrant, durable high-fidelity color.

▼ Does the printing on the case wraparound to the sides and top and bottom of the case?

Our phone cases are beautifully printed from edge to edge. When a phone is placed inside the case, all visible areas are printed – covering the front, sides, and edges of its surface.

Artwork

▼ What file formats can I upload for my case?

You can upload your artwork in any of the following formats: jpg, jpeg, png, gif, bmp.

▼ How do I ensure that my artwork is suitable for printing?

Our online editor will alert you if the resolution of the image you have uploaded is not optimal. We recommend using images that are at least 300DPI or higher.

Pricing & Payments

▼ How much does each case cost?

We charge a flat rate for all models. Each case costs $44.99 $34.99 making MemoryLab one of the most competitive custom case manufacturers on the market. All our orders include FREE Shipping.

▼ Is the shipping cost included in the price?

Yes! We have FREE shipping for all our orders.

▼ Are my payments secure?

Yes. Your safety is our priority at MemoryLab and as such we have the most stringent security measures in place. Our payment gateways use the latest security standards to ensure that your sensitive payment data is never compromised.

Shipping & Deliveries

▼ How long does it take to get my order?

Your case should typically arrive within 5 – 10 business days.

▼ What should I do if my order doesn’t arrive?

If your case hasn’t arrived within 14 business days then please contact us on info@memorylab.co and we’ll investigate.

▼ Will I receive a tracking number once my order has dispatched?

Yes as soon as your order has been dispatched we will provide you with a tracking number so you can monitor the status of your order.

Large Orders

▼ I would like to place a bulk order. How do I go about this?

We will gladly assist with placing a bulk order. Please get in touch with us by emailing info@memorylab.co.  We offer discounts for larger order quantities.